Terms and conditions of the guarantee


  • The clinic HairPalace guarantees that 80% of implanted hairs will grow out.
  • If after 15 months less than 80% of implanted hairs are regrown, then HairPalace would implant the quantity missing to the 80% free of charge.
  • Clinic HairPalace’s guarantee covers solely the implanted hairs.
  • The hair density including the original (non-transplanted) hair is not covered by the guarantee, but the density of implanted hairs is guaranteed.
  • There is no possibility to refund the price of the surgery.
  • Treatments covered by guarantee take place solely in Budapest.
  • Treatments covered by guarantee are free of charge, but if the patient chooses to implant more hairs than the number of hairs covered by the guarantee, then the additional costs must be paid by the patient.
  • The clinic does not offer a guarantee on hairs implanted during an intervention covered by guarantee.
  • Treatments covered by guarantee don’t include accommodation, airport transfers and plane tickets.
  • The guarantee can be validated only if the patient respected the post-intervention tasks given by the specialist.
  • Patient must respect the basic sanitary conditions to avoid infections on the implanted zone.
  • Patient must participate at check-up examinations set up by HairPalace, or at each occasion, send pictures of his head in good quality, without any delay.
  • If any problem occurs, the patient must immediately inform Clinic HairPalace in writing. If the patient fails to inform the clinic, the guarantee cannot be validated.
  • To validate the guarantee, the patient consults the HairPalace Clinic.
  • Guaranteed services can be done only after the evaluation of the problematic situation.
  • To validate the guarantee the patient must present the guarantee document and the treatment plan signed and dated, that he received on the day of the surgery.
  • In case of a guaranteed treatment, the doctor and the patient must agree on the date of the treatment.
  • It is not possible to validate the guarantee before the end of the 15th month after the surgery.
  • Hungarian law is applicable to the legal relationship between the parties and the eventual disputes resulting from this relationship. To settle any dispute, exclusively the competent Hungarian court is to have jurisdiction.


Guarantee is cancelled automatically in the following cases:

  • The patient did not fulfill his payment obligations.
  • The patient does not attend the mandatory check-up examinations, or he does not send his pictures on time, in the required quality to replace the examinations.
  • The patient does not respect the medical instructions given after the surgery.

The patient smokes before, during or in 2 weeks following the intervention.

The patient does not use the medications and products he received at the clinic, or does not use them respecting the doctor’s instructions.

The patient washes his hair on the implanted zone in the first week after the intervention.

The patient scratches the implanted grafts during the healing period.

The patient does not wash off the crusts until the end of the 3rd week following the surgery, and it harms the implanted hairs.

The patient does sports, physical exertion or any other activities that would increase blood pressure in the first 3 weeks after the intervention.

The patient uses shampoo before the 3rd week after the surgery.

The patient harms the implanted area during the healing process.

The patient uses products that were not suggested by HairPalace’s doctor to accelerate healing without informing the clinic.

The patient takes drugs.

The patient drinks alcohol regularly.

  • The patient did not inform HairPalace before the surgery of his actual diseases and medications he regularly takes, and these illnesses and products may affect the result of the intervention.
  • The patient comes through an illness or a treatment that affects the implanted hairs. (e.g.: chemotherapy).
  • The implanted area injures in an accident (sport, trauma, medical intervention).
  • The patient has a hair transplant at another clinic.